Frequently Asked Questions
We know questions come up, and we are always happy to help. Before reaching out, you may find what you need below. If anything is still unclear, please feel free to contact us through our Contact Us page and we will take care of you.
Has my order been dispatched yet?
Orders are typically prepared and dispatched within 1 to 5 working days, often sooner. Once your order has been sent, you will receive a dispatch confirmation email. We recommend checking your spam or junk folder just in case it lands there.
If you cannot find your dispatch email or believe it may have been deleted, please reach out to us and we will gladly check the status of your order for you.
What is your returns policy?
We offer a 10-day return window from the date of purchase. If more than 10 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. This helps us ensure that every CalmKind product remains safe and parent-approved.
I entered the wrong delivery address. Can it be changed?
If you notice an address error, please contact us within 24 hours of placing your order. If your order has not yet been shipped, we will do our best to update the address.
Once an order has been dispatched, we are unfortunately unable to make changes to the delivery details.
I ordered more than one item. Why did I receive only one?
Some orders may arrive in separate packages. This can happen when items are shipped from different locations to ensure timely delivery.
If you receive part of your order first, there is no need to worry. The remaining items are on their way and will arrive shortly.
Can I cancel or change my order?
We always do our best to help when plans change. If you need to cancel or adjust your order, please contact us as soon as possible.
Once an order has been shipped, we are unable to cancel or make changes. If the order has not yet been dispatched, we will try to accommodate your request whenever possible.
My order has not arrived yet. What should I do?
If your order has taken longer than 15 working days from the dispatch date, please contact us and we will look into it right away.
Depending on the situation, we will offer a replacement or a refund. We want you to feel confident and supported every step of the way.
Please note that occasional delivery delays can still occur due to global shipping disruptions. We appreciate your patience and understanding.
Why didn’t I receive an order confirmation email?
Sometimes confirmation emails may land in spam or junk folders. Please check there first.
If you still cannot find it, let us know and we will happily resend your confirmation.
I don’t have a tracking number yet. When will I receive one?
Tracking details are typically available once your order has been dispatched. If you need an update, feel free to contact us and we will check the latest information for you.
What payment methods do you accept?
We accept all major credit and debit cards through Stripe, as well as PayPal.
If you experience any issues with payment or a declined card, please reach out to us. We are here to help and will guide you through the next steps calmly and clearly.